I had my first encounter with Captain Robert Bice just a few days after I moved in, but it was just the first of many opportunities to deal with him. I was so impressed with his dedication to service that I commended him by name to Phil at DevCo (the owner of Heatherwood), twice to Charito, once to each of the other managers (all at the same time) and even took the extra step to send a letter to his supervisor. What follows is the letter I sent, and the response that followed.